Last Updated: September 2024
Essenzvita Life Science Private Limited (“Wekitsak”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.wekitsak.com) and use our mobile applications (“App”), which are available on the Apple App Store and Google Play Store. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site, App, or use our services.
By using our website, App, or services, you consent to the data practices described in this policy.
1. Information We Collect
A. Personal Information
We collect personal information you voluntarily provide to us when registering on our site, using our App, scheduling appointments, or contacting us. This may include:
- Name
- Email address
- Phone number
- Date of birth
- Gender
- Health-related information (such as medical history, symptoms, prescriptions)
- Payment details (if applicable)
B. Automatically Collected Information
When you use our services, certain information may be automatically collected:
- IP Address
- Device information (type of device, operating system, unique device identifiers)
- Usage data (interactions with our App and site, pages visited, time spent)
- Cookies and similar tracking technologies (for site/App analytics, marketing, and improvements)
C. Information from Third-Party Sources
We may collect information from third-party sources, such as healthcare providers, hospitals, or payment processors, as necessary to provide our services.
2. How We Use Your Information
We may use the information we collect from you to:
- Provide, operate, and maintain our website and App
- Facilitate appointment scheduling between patients and doctors
- Manage user accounts and verify user identity
- Process payments and manage billing
- Communicate with you (including email, push notifications, or SMS) about your appointments, account status, and service updates
- Improve and personalize our services based on user interactions
- Comply with legal obligations and resolve disputes
- Prevent fraud, abuse, or unauthorized access to our services
3. Sharing Your Information
We will not share your personal information with any third party except as necessary for the following purposes:
- Healthcare Providers: We may share your health-related information with doctors, hospitals, or other healthcare providers as required to deliver healthcare services.
- Service Providers: We may share your data with third-party service providers who perform functions on our behalf, such as payment processing, data analytics, cloud hosting, and customer support.
- Legal Compliance: We may share information where required by law, to protect rights, or in response to valid legal requests such as court orders or government inquiries.
- Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.
4. Data Security
We take data security seriously and implement a variety of technical, administrative, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law (for example, for legal, tax, or accounting reasons).
6. Your Data Rights
As a user, you have certain rights regarding your personal data, including:
- Access: You can request a copy of your personal data that we hold.
- Correction: You can request that we correct any inaccuracies in your data.
- Deletion: You can request the deletion of your personal data, subject to certain conditions.
- Data Portability: You may request your data be transferred to another entity.
- Withdraw Consent: Where we rely on your consent for processing, you can withdraw your consent at any time.
If you wish to exercise these rights, please contact us at yogeshvyas@essenzvita.com.
7. Third-Party Services
Our website and App may include links to third-party websites or services. We are not responsible for the privacy practices or the content of such third-party services. We encourage you to review the privacy policies of any third-party services you interact with.
8. Children’s Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect or solicit personal information from individuals under 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible.
9. Cross-Border Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, or country where data protection laws may differ from your jurisdiction. By using our services, you consent to the transfer of your information to these locations.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this privacy policy, or our data practices, please email us at: yogeshvyas@essenzvita.com